Help Centre

Creating a case 6

• Creating a case
• How to download the web app
• Adding a case contact
• Draft cases
• Re-verification (ongoing due diligence)

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Tracking a case 5

• What is the best way to communicate with First AML?
• Urgent cases
• Tracking case progress
• Reminders
• Status updates

Case navigation 12

• Politically Exposed Persons
• Continuous monitoring
• AML Profile tab
• Case navigation
• Documents tab

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Case management 9

• Approving a case
• Assigning users
• Exceptions
• How to download a case report
• How to download case documents

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Verification process 1

• Process overview

Individual verification 7

• Individual verification process
• Electronic verification
• Manual verification
• Individual acting on behalf
• Verification sources

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Client verification 9

• Individuals
• Sole trader
• Trusts
• Partnerships
• Private companies

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Client concepts 5

• Ownership structure mapping
• Beneficial owners
• Source of Wealth/Funds
• Client contact
• Exempt Entities

Re-verification 1

• Re-verification

Screening 8

• Screening Settings
• Entity screening
• Screening: Why are there hits where the Date of Birth and Countries do not match my search terms?
• Screening: Adverse Media Definitions & Categories
• Screening: What is your time frame for defining a PEP?

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First AML ecosystem 1

• First AML ecosystem

Verification settings 2

• Verification settings
• Centrix FAQs

Verification levels 5

• Simplified
• Standard
• Enhanced
• Verification level overview
• Automated triggers

Beneficial ownership 0

Continuous monitoring 0

(old) How-To Guides - Previous Financial advisor articles back up 0

(old) How-To Guides 0

ANZ training materials 3

• Training for Super Users (AU & NZ)
• Training for Platform Users (AU & NZ)
• Training for Agents (AU & NZ)

UK training materials 3

• Training for Super Users (UK)
• Training for Platform Users (UK)
• Training for Agents (UK)

Other onboarding resources 4

• Onboarding guide
• User roles
• Resources for your Client (AU & NZ)
• Resources for your Client (UK)

Customer terms 2

• Privacy Statement
• Data Processing Addendum

Privacy & Security 9

• Forgot your password, or setting one up for the first time?
• ISO 27001 certification
• GDPR compliance
• Subprocessors
• Security Policy

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Audits & Reporting 3

• Annual reporting
• In-platform Reporting
• Auditor access

Client Experience 2

• What clients see
• Verification flow

Developer documentation 1

• Account setup for public API

Compliance 0

Support 1

• Support options

About First AML 5

• FAQ's : You have been asked to provide information to First AML
• Why do I have to provide information?
• What is ‘anti-money laundering’?
• First AML Domain Names
• Privacy - Who Can See My Information?

Individual verification 5

• How do I complete the verification form?
• Alternatives to electronic verification
• How to Complete The Identity Verification Form - Mobile
• How to Complete The Identity Verification Form - Desktop
• How to Complete The Identity Verification Form - Desktop to Mobile

What do I need to provide? 1

• Entity verification

How do I upload documents? 1

• How do I upload documents?

Troubleshooting 1

• Error messages: missing token / access denied