Help Centre

TABLE OF CONTENTS Summary  Video Demonstration Detailed Description  Step 1 Step 2 Step 3 Summary  First AML will complete the Customer Due Dil...

TABLE OF CONTENTS Summary Detailed Description  Step 1: Navigate to your case Step 2: Assign   Summary  This feature is commonly used by team membe...

TABLE OF CONTENTS Summary What is an exception? Exceptions Feature in the Platform What roles can add an exception? How do I add an exception? Video:...

TABLE OF CONTENTS Summary  Step 1: Get Started Step 2: Print Icon Step 3: Save and download Summary  This article will guide you on how to downlo...

TABLE OF CONTENTS Summary  Detailed Description Step 1: Get Started  Step 2: Determine which documents you need Option 1: All case documents (everythi...

TABLE OF CONTENTS Summary When should I escalate a Lite case? How to escalate a Lite case Step 1: Find the case on your dashboard Step 2: Click the...

Summary When First AML verify an entity, such as a Private Company or Trust, certain documentation needs to be collected, for example when a Trust is in...

TABLE OF CONTENTS Summary Add a User Remove a User Updating a user role or office Summary If you are looking at how to add, remove or amend any o...

Summary  When setting up users in the platform, they can have different permissions and access around the platform. For example, some might be able to appr...