First AML uses email and SMS templates when contacting Clients to obtain information. The Reporting Entity name and relevant case information are inserted into the template, but the template cannot otherwise be modified.
First AML will cc one person from your organisation to our initial CDD request emails. This may be a generic inbox. If one is not chosen, this will default to the case requester. The purpose of this is to add a layer of familiarity and ensure your Clients are comfortable that First AML has been instructed as your CDD provider.
TABLE OF CONTENTS
- Email Templates
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